Frequently Asked Questions (FAQ)
Microchips
What is a microchip?
A microchip is a small device implanted under the skin, containing a unique 15-digit identifier. It allows the pet to be identified and links its information to the owner in case of loss.
To find out more, see: What is a microchip?
Why Register My Pet?
Without registration, a microchip is merely a simple 15-digit identification code. It is essential to register it in a database, as without this step, the code is useless. By registering it, you link the 15-digit code to your information, enabling anyone who finds your pet to easily return it to you.
To find out more, go to: Why register my pet?
Is it dangerous for my pet?
No, a microchip is not dangerous for a pet. It is designed to be highly biocompatible, and its implantation is quick, similar to a vaccination.
Registration
How can I check if my pet is properly registered?
Go to our online verification tool mgotag.ca and enter the 15 digits that make up your microchip’s barcode.
If an issue arises, contact us at info@vetygo.ca.
Should I register my pet?
Yes, in most cases you’ll need to register your pet’s microchip yourself. To do so, create an account at app.vetygo.ca.
No, not if your veterinarian has already taken care of it. In that case, log in using the information received by email at: app.vetygo.ca.
If in doubt, don’t hesitate to ask your veterinarian.
How can I update my information (address, phone numbers, etc.)?
Option 1: Via app.vetyog.ca:
- Log in.
- Click on your name (or ).
- Click on Modify .
- Update your information and save.
Option 2: Via mobile application (Marengo):
- Log in.
- Click on .
- Click on User Profile.
- Click on .
- Update your information and save.
Congratulations, your information has been successfully updated !
I just adopted a microchipped pet. How can I transfer and update the information?
The person listed as the primary owner on the record must initiate the transfer. Here are the steps to follow: :
Step 1 : The previous owner must log in to their profile via the web at app.vetygo.ca (not available on the mobile app).
Step 2: Once logged in, they must select the pet they wish to transfer.
Step 3: Click on the edit button . A transfer option is available at the bottom of the page.
Step 4: The previous owner enters your email address. The transfer is completed automatically if you already have an account. If you don’t have an account yet, you will receive an email with a code and instructions on how to use it.
If the previous owner is unable to complete the transfer, contact us at info@vetygo.ca. Please provide proof of adoption along with the microchip number.
Health Record
Who enters the information in the health record?
You are solely responsible for entering information into your health record.
Your veterinarian cannot record weights, notes, or observations in it.
This health record is a complementary and optional tool designed to assist you in monitoring and ensuring the well-being of your pets.
Why don’t the health record options appear on the Vetygo web platform?
The health record is currently accessible only through the Marengo mobile app.
Vetygo and Marengo collaborate in partnership to offer you even more services! Your account is compatible with both platforms.
Does an account created on the Vetygo platform work with the Marengo mobile app?
Yes. Vetygo and Marengo collaborate in partnership to provide you with even more services! Your account is compatible with both platforms.
Travel and Documents
I’m traveling or moving abroad — what should I do?
Vetygo microchips starting with 991 comply with ISO 11784 and 11785 standards, ensuring their compatibility with all universal readers and acceptance for international travel.
Log in to your Vetygo account to check and update your information and print a copy of your registration certificate. Also, consult your veterinarian to learn about the necessary tests and vaccines before your departure.
Are the microchips approved by the CKC?
Yes, Vetygo microchips are approved by the CKC.